Automotive Express Service Advisor

For Crossroads Automotive Group; Kernersville (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Crossroads Ford of Kernersville is seeking an Automotive Express Service Advisor in Kernersville, NC. You will act as the liaison between technicians and customers, ensure a prompt, courteous service experience, and take ownership of the customer's visit.

The role requires 2 years of automotive experience, strong customer service and communication skills, and the ability to build relationships with customers. A drug/background screen is required and Reynolds & Reynolds experience is a plus.

Qualifications

• 2 years automotive experience; strong customer service skills.
• Strong communication skills to interact with customers, employees and vendors.
• Problem solver with a track record of reliable CSI results.

Responsibilities

• Serve as liaison between technicians and customers.
• Take ownership of the customer's experience and carry out required follow-ups.
• Prioritize required services and ensure a positive dealership experience.

Skills

Customer service

Communication

Problem solving

CSI results

Tools

Reynolds & Reynolds

Job description

# Automotive Express Service AdvisorHot JobCrossroads Ford of Kernersville - Kernersville, NC 27284## OverviewPosition TypeFull Time## Description**Job Description:*** Ensure that customers receive prompt, courteous, and effective service* Serve as a liaison between technicians and customers* Take ownership of the customer's experience by carrying out those additional* assignments that allow the dealership to leave a positive impression with the customer* Prioritize required services* Ensure customer has a positive dealership experience* Provide concierge support for all owner inquiries, whether phone or in person, to* assure the customer does not get mishandled* Spend quality time building relationships with the customers## Qualifications**Job Qualifications:*** 2 years automotive experience, as well as a technical background, and typically have* been in the business for 5 years or more* Strong customer service skills needed* Strong communication skills to deal with customers, employees and vendors* Problem solver* Must have strong references and proven CSI results* Must have computer proficiency, Reynolds & Reynolds a plus* Valid Drivers License and clean driving record* Must consent to and pass a drug/background screen* Professional appearance required