Automotive Service Concierge & Admin Specialist

CrossRoads Ford Group; Apex (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Crossroads Ford of Apex—a full-service automotive dealership—seeks a customer-focused concierge to provide prompt, courteous service and seamless owner support, both by phone and in person. You will help ensure appointments are scheduled correctly and correspondence is managed efficiently.

The role requires day/evening and Saturday flexibility, strong computer skills, and proficiency in Word and Excel to maintain accurate records and communications.

Qualifications

• Automotive Dealership experience is preferred.
• This position will require day/evening and Saturday flexibility.
• Intermediate internet and computer skills needed.
• Knowledge of administrative and clerical procedures.
• Knowledge of customer service principles and practices.
• Keyboard skills and proficiency in Word and Excel.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring.
• Review service advisor schedules to ensure appointments are set correctly using X-Time.
• Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less.
• Represent the dealership with pride and enthusiasm.
• Prepare documents for scanning.

Skills

Customer service

Communication skills

Time management

Problem solving

Tools

Word

Excel

Job description

Crossroads Ford of Apex—a full-service automotive dealership—seeks a customer-focused concierge to provide prompt, courteous service and seamless owner support, both by phone and in person. You will help ensure appointments are scheduled correctly and correspondence is managed efficiently.

The role requires day/evening and Saturday flexibility, strong computer skills, and proficiency in Word and Excel to maintain accurate records and communications.