Automotive Service Admin Concierge

Crossroads Ford Inc

Apex (NC)

On-site

USD 32,000 - 42,000

Full time

11 days ago

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Job summary

Crossroads Ford of Apex is seeking a courteous concierge specialist to assist customers and owners with prompt, courteous service in person or by phone. You will help schedule service appointments and liaise with service advisors and customers to ensure smooth visits.

The role requires day/evening shifts and Saturday availability, solid keyboard skills, and proficiency with Word and Excel. Automotive dealership experience is preferred, along with basic internet and administrative knowledge to

Qualifications

Automotive dealership experience preferred.
Day/evening and Saturday flexibility required.
Intermediate internet and computer skills required.
Knowledge of administrative and clerical procedures.
Knowledge of customer service principles and practices.
Keyboard skills and proficiency in Word and Excel.

Responsibilities

Ensure customers receive prompt, courteous, and effective service.
Provide concierge support for owner inquiries, in person or by phone.
Monitor calls to ensure they are answered promptly (2 rings).
Review service advisor schedules to set appointments using X-Time.
Monitor emails to set service appointments or forward to advisors; response within 20 minutes.
Represent the dealership with pride and enthusiasm.
Prepare documents for scanning.