Customer-Centric Auto Service Advisor – Growth & Bonuses

Lexus of Shreveport; Bossier City, Northern (LA, KY); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401k

Paid time off

Job summary

Lexus of Shreveport is seeking a motivated service advisor who delivers exceptional customer service and understands automotive service. You will greet customers, discuss maintenance needs, write repair orders, provide estimates, and coordinate with technicians to keep repairs moving smoothly.

Join a professional, team-oriented environment and build a long-term career at a growing Lexus dealership committed to customer satisfaction.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced environment.
• Strong organization and time-management skills.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally
• Consult with customers regarding vehicle maintenance and repair needs
• Write accurate repair orders and document customer concerns
• Recommend necessary maintenance and repairs based on manufacturer guidelines and vehicle condition
• Communicate repair recommendations and explain services clearly to customers
• Provide customers with accurate estimates and keep them informed throughout the repair process
• Coordinate with technicians and parts personnel to ensure efficient workflow
• Monitor repair progress and communicate delays or changes to customers
• Review completed repairs with customers and explain work performed
• Maintain strong customer relationships and encourage repeat business
• Maintain customer satisfaction standards
• Meet or exceed individual and department sales and performance goals

Skills

Customer service

Communication

Organization

Time management

Multitasking

Professional appearance

Driver's license

Job description

Lexus of Shreveport is seeking a motivated service advisor who delivers exceptional customer service and understands automotive service. You will greet customers, discuss maintenance needs, write repair orders, provide estimates, and coordinate with technicians to keep repairs moving smoothly.

Join a professional, team-oriented environment and build a long-term career at a growing Lexus dealership committed to customer satisfaction.