Smart Lexus Service Advisor

Smart Lexus; Davenport (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Smart Lexus in Davenport, IA is seeking a Service Advisor to deliver an exceptional customer experience from arrival through service completion.

You will represent the Lexus brand, build relationships with customers, and work with technicians to keep vehicles moving through the service process. This role requires strong communication and teamwork in a busy service drive.

Qualifications

• 2+ years in sales or customer service
• Background in automotive service preferred
• Excellent interpersonal skills
• Ability to manage multiple tasks in a busy environment

Responsibilities

• Greet customers and understand vehicle concerns
• Recommend maintenance and service based on needs
• Create and manage repair orders
• Communicate pricing, timelines, and updates
• Coordinate closely with technicians
• Follow up with customers during the service experience
• Create a positive experience that turns first-time guests into repeat customers

Skills

People skills

Clear communication

Balance needs

Ownership

Teamwork

Job description

Description

Something new is happening at Smart Lexus, and you can be part of it!

A new Lexus facility means more than a new building. It represents the next chapter for Smart Lexus and an exciting opportunity for automotive professionals who want to grow along with it.

We’re currently looking for a Service Advisor who can deliver an exceptional customer experience from the moment a guest arrives through the completion of their service visit.

You’ll represent the Lexus brand, build relationships with our customers, and work alongside our technicians to keep customers informed and their vehicles moving through the service process.

Your Day-to-Day

• Greet customers and understand their vehicle concerns
• Recommend maintenance and service based on customer and vehicle needs
• Create and manage repair orders
• Communicate pricing, timelines, and repair updates
• Coordinate closely with technicians
• Follow up with customers throughout the service experience
• Create the kind of experience that turns first-time guests into long-term customers

We’re Looking for Someone Who

• Naturally connects with people
• Communicates clearly and professionally
• Can balance customer needs with a busy service-drive environment
• Takes ownership and follows through
• Enjoys working as part of a team
• Has previous automotive or service-writing experience, preferred

Why Make the Move?

Joining Smart Lexus now means joining the dealership during an exciting period of investment and growth.

You’ll combine the prestige and customer experience of Lexus with the backing of the Gurley Leep Automotive Family, all while working in a new dealership environment designed for the future.

SLEX123

Requirements

• Must have at least 2 years experience in sales or customer service
• Preferably someone who has a strong background in the automotive service industry