Automotive Service Experience Specialist

Volvo Cars Hampton; Hampton (VA); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Legal Resources

Identity Theft Plans

Disability Insurance

Critical Illness Plan

401(k) with company match

PTO & holidays

Paid Training

Employee vehicle purchase plans

Discounts on parts and services

Job summary

Wynne Ford in Hampton, VA is seeking an Automotive Service Advisor to be the primary contact between customers and the service team. You will diagnose needs, provide clear estimates, and coordinate with technicians to ensure timely repairs and maintenance.

You will greet customers, discuss options, schedule service, and follow up on status and feedback. A strong focus on customer satisfaction and loyalty is essential.

Qualifications

• Excellent customer service and communication skills.
• Ability to communicate with technicians, customers, and management.
• Proven track record of positive customer satisfaction.

Responsibilities

• Greet customers promptly and warmly when they arrive for service appointments.
• Listen carefully to customer concerns and describe vehicle problems to the service team.
• Provide detailed estimates, discuss service options, and explain necessary repairs clearly and professionally.
• Schedule service appointments and manage the service lane workflow efficiently.
• Follow up with customers regarding service status, approvals, and post-service feedback.
• Maintain accurate records of customer interactions, transactions, and vehicle service history.
• Work collaboratively with technicians and parts department to ensure quality and timely service.
• Promote additional services and products that benefit customers and align with dealership goals.
• Maintain NPSscores at or above company standards.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Problem solving

Teamwork

Self-motivated

Job description

Wynne Ford in Hampton, VA is seeking an Automotive Service Advisor to be the primary contact between customers and the service team. You will diagnose needs, provide clear estimates, and coordinate with technicians to ensure timely repairs and maintenance.

You will greet customers, discuss options, schedule service, and follow up on status and feedback. A strong focus on customer satisfaction and loyalty is essential.