Customer-Centered Teller: Transactions, Digital Help & Referrals

FirstBank; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

FirstBank seeks a friendly Teller to be the first point of contact with customers, handling transactions in line with bank policies and procedures, and answering routine inquiries with accuracy and courtesy.

You will demonstrate product knowledge to educate customers on digital banking options, refer cross-sell opportunities, and adhere to security, privacy, and risk controls while maintaining dependable daily operations.

Qualifications

• Basic computer and math skills required.
• Experience: Less than two years in banking or customer service.

Responsibilities

• Assist customers with transactional needs following established guidelines and service standards.
• Maintain cash drawer security, balance, and currency handling procedures.
• Educate customers on bank products and digital solutions such as mobile and online banking.
• Recognize customer needs and refer to appropriate bank partners for cross-sell opportunities.
• Follow bank confidentiality, regulatory, and security procedures.

Skills

Basic computer skills

Math skills

Education

High school diploma or equivalent

Job description

FirstBank seeks a friendly Teller to be the first point of contact with customers, handling transactions in line with bank policies and procedures, and answering routine inquiries with accuracy and courtesy.

You will demonstrate product knowledge to educate customers on digital banking options, refer cross-sell opportunities, and adhere to security, privacy, and risk controls while maintaining dependable daily operations.