Customer Center Associate — Shipping & Tech Expert

Sohaps; Petaluma (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Sohaps is seeking a Center Associate to deliver world-class customer service by assisting customers with shipping needs and operating store equipment. The role requires a high school diploma or GED, proficient computer skills, and a friendly, professional demeanor.

The ideal candidate will be quick to learn, reliable, and able to lift 40+ pounds, with strong verbal and written communication skills to support customers and team members alike.

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills including spelling and math.
• Prompt, reliable and responsible.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Retail experience

Phone skills

Verbal communication

Written communication

Math skills

Reliability

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

Sohaps is seeking a Center Associate to deliver world-class customer service by assisting customers with shipping needs and operating store equipment. The role requires a high school diploma or GED, proficient computer skills, and a friendly, professional demeanor.

The ideal candidate will be quick to learn, reliable, and able to lift 40+ pounds, with strong verbal and written communication skills to support customers and team members alike.