Center Services Associate - Retail Shipping & Equipment

The UPS Store MCO; Hagerstown (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Hireology is seeking a Center Associate to deliver world-class customer service in a retail setting, handling package intake, copier and fax operations, and POS devices. The role requires a friendly, professional demeanor and a quick learner who can adapt to evolving product offerings.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, and excellent verbal and written communication abilities.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible; able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Phone skills

Verbal and written communication

Learning ability

Professional appearance

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

Hireology is seeking a Center Associate to deliver world-class customer service in a retail setting, handling package intake, copier and fax operations, and POS devices. The role requires a friendly, professional demeanor and a quick learner who can adapt to evolving product offerings.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, and excellent verbal and written communication abilities.