Center Associate: Customer Service & Shipping Expert

The UPS Store #7829; Yorktown Heights (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail shipping provider in Yorktown Heights is seeking a Center Associate to deliver outstanding customer service and assist with shipping needs. The ideal candidate should have a high school diploma or GED, prior retail sales experience, and strong computer skills. Responsibilities include advising customers, operating various equipment, and maintaining a safe workspace. This role offers the opportunity to work in a dynamic environment where customer satisfaction is the top priority.

Qualifications

• High school diploma or GED required.
• NYS notary required or in process.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers and team members.
• Takes ownership of customer's shipping needs and offers solutions.
• Operates equipment and is willing to teach others.
• Maintains a clean, organized, and safe working environment.

Skills

Retail sales experience

Strong computer skills

Outstanding phone skills

Strong verbal and written communication skills

Good listening skills

Education

High school diploma or GED

NYS notary

Tools

Microsoft Office

Adobe Suites

Job description

A leading retail shipping provider in Yorktown Heights is seeking a Center Associate to deliver outstanding customer service and assist with shipping needs. The ideal candidate should have a high school diploma or GED, prior retail sales experience, and strong computer skills. Responsibilities include advising customers, operating various equipment, and maintaining a safe workspace. This role offers the opportunity to work in a dynamic environment where customer satisfaction is the top priority.