Customer Care & Work-Order Coordinator

MaintenX; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance and Short and Long Term

401(k) Retirement Plan with Company

Paid Vacations

Paid Holidays and Sick Days

Personal Cell Phone Service Discount

Job summary

MaintenX International is seeking a Customer Service Administrator in Tampa, FL (HQ) to manage work orders and provide frontline customer support in a fast-paced environment.

Responsibilities include creating and updating work orders, communicating with customers by phone and email, maintaining accurate records, and providing routine administrative support while meeting deadlines. Benefits include comprehensive insurance, 401(k) and paid time off.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years’ experience in a customer service environment.
• Ability to meet deadlines and multi-task.
• Ability to pass a background check and drug screen.
• Monday through Friday 9:30am - 6:30pm schedule (non-negotiable).

Responsibilities

• Create work orders and process related correspondence into the in-house system or portals.
• Reach out to customers by phone to verify/qualify work order information.
• Maintain records of customer interactions and actions taken for resolution.
• Provide routine administrative support.
• Answer and screen calls professionally and timely.

Skills

Customer service

Communication

Multi-tasking

Time management

Education

High School Diploma or GED

Job description

MaintenX International is seeking a Customer Service Administrator in Tampa, FL (HQ) to manage work orders and provide frontline customer support in a fast-paced environment.

Responsibilities include creating and updating work orders, communicating with customers by phone and email, maintaining accurate records, and providing routine administrative support while meeting deadlines. Benefits include comprehensive insurance, 401(k) and paid time off.