Customer Service Administrator

MaintenX; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance and Short and Long Term

401(k) Retirement Plan with Company

Paid Vacations

Paid Holidays and Sick Days

Personal Cell Phone Service Discount

Job summary

MaintenX International is seeking a Customer Service Administrator in Tampa, FL (HQ) to manage work orders and provide frontline customer support in a fast-paced environment.

Responsibilities include creating and updating work orders, communicating with customers by phone and email, maintaining accurate records, and providing routine administrative support while meeting deadlines. Benefits include comprehensive insurance, 401(k) and paid time off.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years’ experience in a customer service environment.
• Ability to meet deadlines and multi-task.
• Ability to pass a background check and drug screen.
• Monday through Friday 9:30am - 6:30pm schedule (non-negotiable).

Responsibilities

• Create work orders and process related correspondence into the in-house system or portals.
• Reach out to customers by phone to verify/qualify work order information.
• Maintain records of customer interactions and actions taken for resolution.
• Provide routine administrative support.
• Answer and screen calls professionally and timely.

Skills

Customer service

Communication

Multi-tasking

Time management

Education

High School Diploma or GED

Job description

Customer Service Administrator

Full Time HQ/Howard Ave, Tampa, FL, US

Salary Range: $15.00 To $20.00 Hourly

CUSTOMER SERVICE ADMINISTRATOR

TAMPA, FL

MaintenX International is a fully licensed, general contracting company with a focus on total facility maintenance and repair.

JOB DESCRIPTION “24/7 MaintenX. We keep business running!" We are seeking a Customer Service Administrator with Administration and/or Customer Service experience. In this role you will be responsible for creating and updating work orders and customer service support for our Service Department as well as our Customers. Customer Service Administrators are responsible for ensuring that our customers have a positive first impression of MaintenX. This is a demanding and challenging position that requires you to have excellent verbal and written communication, multi-tasking, organizational and time management skills. It is a position where professionalism, flexibility, and great people skills are required to work with a diverse customer base. Our culture is fast-paced and high energy. If you are a self-motivated, team-oriented individual who is open and eager to ask questions and learn; you have a strong work-ethic, and are customer service focused, we want you on our team! We offer competitive wages, good benefits in our rapidly growing company. Schedule will occasionally vary based on business needs. JOB RESPONSIBILITIES: Our Customer Service Administrators are responsible for:

• Creating work orders and processing other work order related correspondence into our in-house work order management system and/or on Customer Work Order Portals.
• Reaching out to customers via phone when needed to verify/qualify work order information.
• Keeping computer records of customer interactions, transactions, details of inquiries, comments and complaints and actions taken for customer resolution.
• Providing routine administrative support.
• Answering and screening telephone calls in a professional and timely manner; taking accurate messages with a high degree of professionalism and courtesy.

Successful candidates for the role of Customer Service are highly motivated go above and beyond in providing a high level of customer service to our customers.

Additional requirements of the Customer Service Administrator include:

• High School Diploma or GED
• Minimum of 2 years’ experience in a customer service environment.
• Ability to meet deadlines and multi-task.
• Ability to pass a background check and drug screen.
• Ability to work Monday through Friday 9:30am - 6:30 pm
• This schedule is non-negotiable as it is part of an existing shift/coverage.

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance and Short and Long Term Disability
• 401(k) Retirement Plan with Company Match
• Paid Vacations
• Paid Holidays and Sick Days
• Personal Cell Phone Service Discount through Company Cell Phone Carrier

Compensation Base:$15-$20 hourly based on experience