Customer Care & Warranty Administrator

M/I Homes, Inc.

Nashville (TN)

On-site

USD 35,000 - 45,000

Full time

7 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Parental leave

401(k) options

Job summary

M/I Homes, Inc. in Nashville is seeking an energetic Customer Care / Administrative Specialist to provide first-rate support for the division Customer Care. You will perform routine tasks using basic office skills under supervision to ensure a seamless customer experience.

The role involves handling warranty line inquiries, scheduling visits, maintaining records, and producing reports. The ideal candidate has strong organizational skills and a customer-focused attitude, supporting the team in a

Qualifications

High school diploma with basic academic and practical skills.
At least one year of related work experience and/or training.
General knowledge of administrative and office functions.

Responsibilities

Answers incoming warranty telephone lines; gathers facts and troubleshoots.
Schedules service appointments with Technicians and customers; provide first response scheduling.
Tracks and monitors appointments as required.
Prepares and processes warranty work orders and inspection requests.
Provides general administrative support including data entry, reports, filing, and maintenance of service files.
Performs additional assignments as requested by supervisor.