Customer Care Administrator

M/I Homes, Inc.; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Parental leave

401(k) options

Job summary

M/I Homes, Inc. in Nashville is seeking an energetic Customer Care / Administrative Specialist to provide first-rate support for the division Customer Care. You will perform routine tasks using basic office skills under supervision to ensure a seamless customer experience.

The role involves handling warranty line inquiries, scheduling visits, maintaining records, and producing reports. The ideal candidate has strong organizational skills and a customer-focused attitude, supporting the team in a

Qualifications

• High school diploma with basic academic and practical skills.
• At least one year of related work experience and/or training.
• General knowledge of administrative and office functions.

Responsibilities

• Answers incoming warranty telephone lines; gathers facts and troubleshoots.
• Schedules service appointments with Technicians and customers; provide first response scheduling.
• Tracks and monitors appointments as required.
• Prepares and processes warranty work orders and inspection requests.
• Provides general administrative support including data entry, reports, filing, and maintenance of service files.
• Performs additional assignments as requested by supervisor.

Skills

Customer service

Data entry

Scheduling

Phone support

Education

High school diploma

Tools

Microsoft Office

Job description

M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Houston, Indianapolis, Minneapolis/St. Paul, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa, and Fort Myers/Naples.

Job Summary:

Provides customer care and general administrative services to the division Customer Care department. Performs routine assigned tasks through the use of basic office skills in conjunction with direction from supervisor. Coordinates and ensures a first-rate customer experience.

Duties And Responsibilities

• Answers all incoming warranty telephone lines; asks probing questions to gather facts; troubleshoots to resolve customer issues.
• Schedules service appointments with Technicians & customers; provides 1st response scheduling when possible.
• Tracks and monitors appointments as required.
• Prepares and processes warranty work orders and inspection requests.
• Provides general administrative support for department including routine processing of correspondence from rough or revised drafts, data entry, preparation of reports, filing, copying and maintenance of service files. May compile and verify information for reports.
• Performs additional assignments as requested by supervisor.

Requirements

Minimum Education/Experience: High school graduate with basic academic and practical skills gained through school curriculum combined with at least one year of related work experience and/or training; general knowledge of administrative and office functions.

Benefits

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee home purchase plan and more.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.