Customer Care & Vehicle Upgrade Specialist

Long Lewis Auto Group; Florence (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Long‑Lewis Auto Group in Florence, AL is seeking a Customer Care Specialist to serve as the first contact for customers reserving vehicles and ensuring a smooth rental experience from first call to final handshake.

The role emphasizes proactive outreach, CRM documentation, and collaboration with service and sales teams to identify upgrade opportunities and deliver exceptional service.

Qualifications

• Strong communication and customer service skills.
• Experience in automotive sales, service, or business development preferred.
• Ability to manage multiple customer interactions and follow-ups efficiently.
• Familiarity with CRM systems and data tracking.
• Self-motivated with a proactive approach to identifying sales opportunities.

Responsibilities

• Utilize service mining tools daily to identify customers with strong equity positions and upgrade potential.
• Prepare personalized outreach materials, including customer letters and labeled envelopes with appointment details.
• Coordinate with service greeters to ensure all prepared materials are organized and ready for customer arrival.
• Conduct outbound calls or messages to targeted customers to offer vehicle evaluations during their scheduled service visit.
• Accurately document customer interest and interactions in the CRM system.
• Facilitate seamless handoff to the sales team for customers interested in upgrading or exploring purchase options.
• Conduct follow-up outreach to confirm receipt of communications and overall customer experience.
• Re-engage customers who received vehicle valuations to gauge interest in selling or upgrading their vehicle.
• Maintain detailed and accurate records of all follow-up activities within the CRM.

Skills

Customer engagement

Relationship building

Organization

Team collaboration

Time management

Tools

CRM systems

Job description

Long‑Lewis Auto Group in Florence, AL is seeking a Customer Care Specialist to serve as the first contact for customers reserving vehicles and ensuring a smooth rental experience from first call to final handshake.

The role emphasizes proactive outreach, CRM documentation, and collaboration with service and sales teams to identify upgrade opportunities and deliver exceptional service.