Florence - Customer Care Specialist - Full Time

Long Lewis Auto Group; Florence (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Long‑Lewis Auto Group in Florence, AL is seeking a Customer Care Specialist to serve as the first contact for customers reserving vehicles and ensuring a smooth rental experience from first call to final handshake.

The role emphasizes proactive outreach, CRM documentation, and collaboration with service and sales teams to identify upgrade opportunities and deliver exceptional service.

Qualifications

• Strong communication and customer service skills.
• Experience in automotive sales, service, or business development preferred.
• Ability to manage multiple customer interactions and follow-ups efficiently.
• Familiarity with CRM systems and data tracking.
• Self-motivated with a proactive approach to identifying sales opportunities.

Responsibilities

• Utilize service mining tools daily to identify customers with strong equity positions and upgrade potential.
• Prepare personalized outreach materials, including customer letters and labeled envelopes with appointment details.
• Coordinate with service greeters to ensure all prepared materials are organized and ready for customer arrival.
• Conduct outbound calls or messages to targeted customers to offer vehicle evaluations during their scheduled service visit.
• Accurately document customer interest and interactions in the CRM system.
• Facilitate seamless handoff to the sales team for customers interested in upgrading or exploring purchase options.
• Conduct follow-up outreach to confirm receipt of communications and overall customer experience.
• Re-engage customers who received vehicle valuations to gauge interest in selling or upgrading their vehicle.
• Maintain detailed and accurate records of all follow-up activities within the CRM.

Skills

Customer engagement

Relationship building

Organization

Team collaboration

Time management

Tools

CRM systems

Job description

Florence - Customer Care Specialist - Full Time

Locations

Showing 1 location

Long‑Lewis Auto Group | Florence
1602 Florence Blvd
Florence, AL 35630, USA

• SALES
• Full-Time
• Requisition #: FLORE002988

Long‑Lewis Auto Group is looking for a Customer Care Specialist to join our team! In this role, you’ll be the first point of contact for customers reserving vehicles, ensuring a smooth and friendly rental experience from the first call to the final handshake. If you are energetic, organized, and thrive in a fast‑paced environment, this is the role for you.

Job Duties:

Pre-Visit Activities

• Utilize service mining tools daily to identify customers with strong equity positions and upgrade potential.
• Prepare personalized outreach materials, including customer letters and labeled envelopes with appointment details.
• Coordinate with service greeters to ensure all prepared materials are organized and ready for customer arrival.
• Conduct outbound calls or messages to targeted customers to offer vehicle evaluations during their scheduled service visit.
• Accurately document customer interest and interactions in the CRM system.

Day-of-Visit Activities

• Ensure customers receive their personalized communication at check-in or via alternative delivery (e.g., vehicle drop-off or pick-up).
• Engage directly with waiting customers to introduce services and confirm receipt of outreach materials.
• Offer and conduct vehicle evaluations following established appraisal processes.
• Respond to pre-identified customer interest from prior outreach and complete valuation requests.
• Facilitate seamless handoff to the sales team for customers interested in upgrading or exploring purchase options.

Post-Visit Follow-Up

• Conduct follow-up outreach to confirm receipt of communications and overall customer experience.
• Re-engage customers who received vehicle valuations to gauge interest in selling or upgrading their vehicle.
• Maintain detailed and accurate records of all follow-up activities within the CRM.

Qualifications

• Strong communication and customer service skills
• Experience in automotive sales, service, or business development preferred
• Ability to manage multiple customer interactions and follow-ups efficiently
• Familiarity with CRM systems and data tracking
• Self‑motivated with a proactive approach to identifying sales opportunities

Key Skills

• Customer engagement and relationship building
• Sales awareness and opportunity identification
• Organization and attention to detail
• Team collaboration across service and sales departments
• Time management and follow-through

Why Join Long‑Lewis?

Competitive pay and benefits

Supportive team environment

Opportunities for growth within the company

If you’re ready to provide exceptional service and be part of a team that values customer care,

Behaviors

Thought Provoking : Capable of making others think deeply on a subject

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Job Security : Inspired to perform well by the knowledge that your job is safe

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Licenses & Certifications

Required

DRIVER'S LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.