Customer Care Teller – Grow Your Banking Career

Fifth Third Bank, N.A.; Grandville (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Fifth Third Bank, N.A. in Grandville, MI is seeking a CSR/Teller to provide excellent customer service, handle cash, and refer customers to bankers for consultative conversations.

You will perform daily office tasks, maintain accurate balancing records, stay up-to-date on bank policies, and ensure confidentiality. The role emphasizes integrity, teamwork, and a customer-first approach within a full-time, on-site environment in Grandville.

Qualifications

• Extensive cash handling experience.
• Strong customer service and communication skills.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Initiative and sound judgment in problem resolution.
• Commitment to our core values and ethical standards.

Responsibilities

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met.
• Provide follow up to customer questions and find solutions to address issues.
• Be responsive and timely with correspondence to keep lines of communication open and clear.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation.
• Build and maintain a working knowledge of the Retail products and services offered.
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Public interaction

Policy knowledge

Decision making

Integrity

Education

High school diploma/GED.

Job description

Fifth Third Bank, N.A. in Grandville, MI is seeking a CSR/Teller to provide excellent customer service, handle cash, and refer customers to bankers for consultative conversations.

You will perform daily office tasks, maintain accurate balancing records, stay up-to-date on bank policies, and ensure confidentiality. The role emphasizes integrity, teamwork, and a customer-first approach within a full-time, on-site environment in Grandville.