Customer Care Teller - Financial Wellness & Service

Northwest Bank; Winchester (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Northwest Bank Winchester location is seeking a teller to provide friendly, accurate service and handle transactions. You will greet customers, process deposits and withdrawals, verify IDs, and refer complex requests to the appropriate team member.

The role emphasizes compliance, security, and a strong customer-first mindset. The position requires cash handling and a background in customer service, with banking/retail experience preferred.

Qualifications

• High school diploma or equivalent preferred.
• Cash handling experience preferred.
• Customer service experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Assist customers with questions and issues and resolve problems.
• Balance teller drawer daily and participate in balancing procedures.
• Engage with customers to identify needs and offer appropriate products.
• Deliver exceptional customer service in person, by phone, and email.
• Protect bank from risk by following compliance and security procedures.
• Work as part of a team to complete daily tasks and meet goals.
• Support opening/closing tasks and adhere to policies.

Skills

Customer service

Cash handling

Communication skills

Problem solving

Teamwork

Education

High School Diploma or equivalent

Job description

Northwest Bank Winchester location is seeking a teller to provide friendly, accurate service and handle transactions. You will greet customers, process deposits and withdrawals, verify IDs, and refer complex requests to the appropriate team member.

The role emphasizes compliance, security, and a strong customer-first mindset. The position requires cash handling and a background in customer service, with banking/retail experience preferred.