Customer Care Teller: Elevate Service & Referrals

Fifth Third; Warren (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Fifth Third Bank in Warren, Michigan is hiring a Customer Service/Teller professional to deliver exceptional service and support across everyday banking needs. You will handle cash, guide customers to suitable products, and maintain confidentiality while upholding bank policies.

The role emphasizes accuracy, initiative, and a collaborative approach with branch teams to ensure smooth operations and a positive customer experience.

Qualifications

• High school diploma or GED is required.
• Extensive cash handling experience is expected.
• Ability to interact confidently with the public and adhere to dress code.
• Strong judgment and problem-solving abilities in consumer interactions.
• Knowledge of retail policies and procedures relevant to banking.
• Ability to take initiative and act with integrity and accountability.

Responsibilities

• Provide excellent customer service and refer customers to appropriate partners.
• Respond promptly to customer questions and resolve issues.
• Maintain confidentiality of customer information.
• Collaborate with platform team to ensure efficient office operations.
• Handle referrals to bankers and business partners for added value.
• Demonstrate sound judgment and follow established guidelines.

Skills

Customer service

Cash handling

Public interaction

Problem solving

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank in Warren, Michigan is hiring a Customer Service/Teller professional to deliver exceptional service and support across everyday banking needs. You will handle cash, guide customers to suitable products, and maintain confidentiality while upholding bank policies.

The role emphasizes accuracy, initiative, and a collaborative approach with branch teams to ensure smooth operations and a positive customer experience.