Customer Care Teller: Build Trust, Help Customers Thrive

Fifth Third; Owensboro (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Fifth Third Bank in Owensboro, KY is hiring a CSR / Teller for the downtown location. You will provide excellent customer service, handle cash, and refer customers to bankers for tailored solutions, while upholding risk and compliance standards.

This full-time role requires a high school diploma or GED, strong communication, and the ability to work flexible hours. You will collaborate with the platform team to ensure smooth operations and maintain confidentiality and trust with customers.

Qualifications

• High school diploma or GED required.
• Extensive cash handling and public contact.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Demonstrate sound judgment and initiative.
• Flexibility in scheduling.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner for a consultative conversation.
• Perform daily office responsibilities and maintain efficient operation with the platform team.
• Maintain a balancing record in line with policy and correct outages as needed.
• Keep knowledge of bank policies and procedures up to date.
• Handle customer problems with professionalism and refer more complex issues to leadership.
• Identify customer needs during interactions and refer to Bankers and business partners as appropriate.

Skills

Cash handling

Customer service

Communication

Problem solving

Adaptability

Education

High school diploma/GED

Job description

Fifth Third Bank in Owensboro, KY is hiring a CSR / Teller for the downtown location. You will provide excellent customer service, handle cash, and refer customers to bankers for tailored solutions, while upholding risk and compliance standards.

This full-time role requires a high school diploma or GED, strong communication, and the ability to work flexible hours. You will collaborate with the platform team to ensure smooth operations and maintain confidentiality and trust with customers.