Customer Care Technician I — Tech Support & Troubleshooting

Kiosk Information Systems; Thornton (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Employee assistance program

Paid time off

Paid holidays

Job summary

KIOSK Information Systems, Inc. is seeking a Customer Care Technician I to join our support team in the United States. The role handles customer requests by phone or email, guiding them through troubleshooting steps for kiosk hardware and software, escalating when needed.

The right candidate communicates clearly, stays organized, and can manage parts orders for field technicians. Starting pay is $22.00 per hour with overtime eligibility.

Qualifications

• High school diploma.
• Technical knowledge of Windows OS and hardware troubleshooting.
• Ability to prioritize and work in a fast-paced high-volume environment.
• Work independently with minimal supervision.
• Exceptional verbal and written communications.

Responsibilities

• Act as the first point of contact for customers with product or technical issues.
• Answer all customer calls and emails promptly.
• Assess if issues can be resolved at level 1 or require escalation.
• Provide troubleshooting for applications and hardware.
• Document outcomes and steps taken clearly.
• Order and track parts for field technicians.
• Perform other duties as required.

Skills

High school diploma

Windows OS knowledge

Hardware troubleshooting

Verbal and written communication

Independent work

Job description

KIOSK Information Systems, Inc. is seeking a Customer Care Technician I to join our support team in the United States. The role handles customer requests by phone or email, guiding them through troubleshooting steps for kiosk hardware and software, escalating when needed.

The right candidate communicates clearly, stays organized, and can manage parts orders for field technicians. Starting pay is $22.00 per hour with overtime eligibility.