Customer Care & Support Specialist (DailyPay Eligible)

Taylor Corporation; Mankato (MN); On-site; USD 22,000 - 26,000; Full time

Job summary

Taylor Corporation is seeking a customer-focused professional to manage customer needs from start to finish, resolve issues, and coordinate across teams. You will communicate clearly and build strong relationships to ensure a seamless experience.

Daily tasks include handling inquiries, guiding product options, processing credits, and following up with customers. Requires 1–2 years in customer service and strong communication skills.

Qualifications

• High school diploma or equivalent; post-secondary education preferred.
• 1–2 years of experience in customer service or related field.
• Excellent verbal and written communication; professional demeanor.
• Strong problem-solving and ability to handle escalations and complaints.
• Proficient in Microsoft Office with good organizational skills.
• Ability to work independently and in a team; manage multiple tasks and deadlines.
• Adaptable to shifting priorities and new systems and product lines.

Responsibilities

• Managing all customer communications, both written and verbal, in a professional, proactive, and efficient manner.
• Answering questions and providing guidance on product options, pricing, order status, and custom order details.
• Processing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completion.
• Collaborating with various internal departments to meet customer needs and ensure a seamless experience.
• Building and maintaining strong relationships through consistent follow-up and regular communication.
• Handling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functions.
• Working independently and within a team to consistently deliver an exceptional customer experience.

Skills

Customer service

Communication

Problem solving

Multitasking

Team player

Independence

Adaptability

Education

High school diploma or equivalent; post-secondary education preferred

Tools

Microsoft Office

Job description

Taylor Corporation is seeking a customer-focused professional to manage customer needs from start to finish, resolve issues, and coordinate across teams. You will communicate clearly and build strong relationships to ensure a seamless experience.

Daily tasks include handling inquiries, guiding product options, processing credits, and following up with customers. Requires 1–2 years in customer service and strong communication skills.