Customer Service & Order Specialist — DailyPay Perks

Taylor Corporation; White Bear Lake (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Corporation in White Bear Lake, MN is seeking a Customer Service Representative to serve as a liaison between Sales and Operations, manage orders, and deliver exceptional service. Day 1 benefits with DailyPay are highlighted, with a Monday–Friday 8:30 am–5:00 pm schedule and potential seasonal OT.

The role emphasizes order processing, quotes, problem resolution, and building strong customer relationships while collaborating with production, shipping, and inventory teams.

Qualifications

• 2-5 years of experience in the field or in a related area.
• High school education or equivalent in related experience.
• Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.
• Effective verbal communication skills and the ability to effectively present information one‑on‑one and in small group situations to customers, clients, and other employees of the organization in person or via phone.
• Effective time management skills and the ability to manage multiple tasks and prioritize tasks.
• Proficient computer skills including Microsoft PowerPoint, Excel, Word, Outlook, Copilot and e-commerce chats.
• Familiar with standard concepts, practices, and procedures within Customer Service field.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Works under general supervision; typically reports to a supervisor or manager.

Responsibilities

• Act as a liaison between the Sales Representatives and Operation Center Teams to ensure customer needs and requirements are met.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Assist Customers and Sales Representatives in understanding details of products, pricing, and processes and partner with them to build sustainable relationships of trust through open and interactive communication.
• Develop and maintain ongoing strong relationships with all accounts through regular contact.
• Provide backup territory coverage (via phone, chat and email) in the Sales Representative's absence.
• Provide pricing and shipping quotes as requested by sales and their customers.
• Receive, review, and process customer orders accurately and promptly.
• Coordinate with production, shipping, and inventory teams to ensure timely order fulfillment.
• Identify and resolve discrepancies or issues with orders, including backorders and out-of-stock items.
• Maintain accurate records of customer interactions, orders, and transactions.
• Track and report on order status, service levels, and any issues encountered.

Skills

Experience 2-5 years

Written communication

Verbal communication

Time management

Customer service concepts

Multi-tasking

Education

High school or equivalent

Tools

Microsoft Office

Copilot

E-commerce chats

Job description

Taylor Corporation in White Bear Lake, MN is seeking a Customer Service Representative to serve as a liaison between Sales and Operations, manage orders, and deliver exceptional service. Day 1 benefits with DailyPay are highlighted, with a Monday–Friday 8:30 am–5:00 pm schedule and potential seasonal OT.

The role emphasizes order processing, quotes, problem resolution, and building strong customer relationships while collaborating with production, shipping, and inventory teams.