Customer Service Center Rep

Taylor Corporation; South Dakota; On-site; USD 23,000 - 26,000; Full time

Job summary

Taylor Corporation is seeking a customer-focused professional to manage customer needs from start to finish, resolve issues, and coordinate across teams for a seamless experience.

The role emphasizes clear and proactive communication, problem-solving, and the ability to work both independently and within a team, with an expected weekday schedule.

Qualifications

• Experience in customer service or a related field is required/preferred.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and computer systems.
• Ability to work independently and as part of a team.
• Comfort handling inquiries, escalations, and product/service issues.

Responsibilities

• Manage customer communications professionally and proactively.
• Clarify product options, pricing, order status, and custom order details.
• Process reprints, apply credits, and resolve quality or service concerns.
• Collaborate with internal departments to meet customer needs.
• Maintain strong relationships through regular follow-up and communication.
• Handle escalations with ownership to ensure satisfaction across systems.
• Deliver an exceptional customer experience both independently and in a team.

Skills

Customer service

Communication

Problem-solving

Multitasking

Microsoft Office

Teamwork

Attention to detail

Education

High school diploma or equivalent

Post-secondary education preferred

Tools

Microsoft Office

Job description

Come Work with Us!

Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity:

Taylor Corporation is looking for a customer-focused professional who can manage customer needs from start to finish, resolve issues, coordinate across teams, and build strong relationships through clear and consistent communication.

Work Authorization

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities

• Managing all customer communications, both written and verbal, in a professional, proactive, and efficient manner.
• Answering questions and providing guidance on product options, pricing, order status, and custom order details.
• Processing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completion.
• Collaborating with various internal departments to meet customer needs and ensure a seamless experience.
• Building and maintaining strong relationships through consistent follow-up and regular communication.
• Handling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functions.
• Working independently and within a team to consistently deliver an exceptional customer experience.

Your Shift

• Monday–Friday, 7:30 AM–4:00 PM

You Must Have

• High school diploma or equivalent; post-secondary education preferred.
• 1–2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills with a professional and courteous demeanor.
• Strong problem-solving skills and the ability to handle complaints, escalations, and product/service issues effectively.
• Proficient computer skills, including experience with Microsoft Office
• Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines.
• Ability to work both independently and collaboratively in a team environment.
• Adaptability to shifting priorities and willingness to learn new systems and product lines.

We Would Also Prefer

• Familiarity with print terminology and production processes
• Basic understanding of graphic file formats (e.g., PDF, EPS, JPEG) and how they relate to print quality
• Experience working with B2B accounts or dealer networks

The anticipated hourly range for this position is $17.00-$19.00 per hour. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.