Customer Care Center Rep - DailyPay Perks

Taylor Corporation; North Dakota; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Corporation is seeking a customer-focused professional to manage customer needs from start to finish, resolve issues, coordinate across teams, and build strong relationships through clear and consistent communication.

Responsibilities include handling inquiries on product options, pricing, order status, and reprints; collaborating with internal departments to ensure a seamless experience; and delivering outstanding service while working Monday–Friday, 7:30 AM–4:00 PM.

Qualifications

• High school diploma or equivalent; post-secondary education preferred.
• 1–2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong problem-solving skills and the ability to handle complaints and escalations.
• Proficient with Microsoft Office and basic computer skills.
• Strong organizational skills with attention to detail and deadlines.
• Ability to work both independently and in a team.
• Adaptability to shifting priorities and learn new systems.

Responsibilities

• Managing all customer communications, both written and verbal, in a professional, proactive, and efficient manner.
• Answering questions and providing guidance on product options, pricing, order status, and custom order details.
• Processing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completion.
• Collaborating with various internal departments to meet customer needs and ensure a seamless experience.
• Building and maintaining strong relationships through consistent follow-up and regular communication.
• Handling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functions.
• Working independently and within a team to consistently deliver an exceptional customer experience.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Independent work

Education

High school diploma

Tools

Microsoft Office

Job description

Taylor Corporation is seeking a customer-focused professional to manage customer needs from start to finish, resolve issues, coordinate across teams, and build strong relationships through clear and consistent communication.

Responsibilities include handling inquiries on product options, pricing, order status, and reprints; collaborating with internal departments to ensure a seamless experience; and delivering outstanding service while working Monday–Friday, 7:30 AM–4:00 PM.