Customer Service Center Rep — Build Relationships (DailyPay)

Taylor Corporation; Minnesota; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

DailyPay

Health benefits

401(k) with company match

PTO & holidays

Job summary

Taylor Corporation in Minnesota is seeking a customer-focused professional who can manage customer needs from start to finish, resolve issues, coordinate across teams, and build strong relationships through clear and consistent communication.

You will handle inquiries about products, pricing, order status, and custom details; process reprints and credits; and collaborate with internal departments to ensure a seamless, high-quality customer experience.

Qualifications

• High school diploma or equivalent; post-secondary education preferred.
• 1–2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills with a professional and courteous demeanor.
• Strong problem-solving skills and the ability to handle complaints, escalations, and product/service issues effectively.
• Proficient computer skills, including experience with Microsoft Office
• Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines.
• Ability to work both independently and collaboratively in a team environment.
• Adaptability to shifting priorities and willingness to learn new systems and product lines.

Responsibilities

• Managing all customer communications, both written and verbal, in a professional, proactive, and efficient manner.
• Answering questions and providing guidance on product options, pricing, order status, and custom order details.
• Processing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completion.
• Collaborating with various internal departments to meet customer needs and ensure a seamless experience.
• Building and maintaining strong relationships through consistent follow-up and regular communication.
• Handling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functions.
• Working independently and within a team to consistently deliver an exceptional customer experience.

Skills

Customer service

Communication

Problem solving

Multitasking

MS Office

Teamwork

Adaptability

Education

High school diploma or equivalent

Post-secondary education preferred

Tools

Microsoft Office

Job description

Taylor Corporation in Minnesota is seeking a customer-focused professional who can manage customer needs from start to finish, resolve issues, coordinate across teams, and build strong relationships through clear and consistent communication.

You will handle inquiries about products, pricing, order status, and custom details; process reprints and credits; and collaborate with internal departments to ensure a seamless, high-quality customer experience.