Customer Support Representative - FT

TES Staffing; City of Rochester (NY); On-site; USD 48,712,000 - 51,577,000; Full time

Benefits offered by this job

Contract-to-hire

In-office role

Competitive hourly pay

Job summary

TES Staffing is partnering with a well-established national business solutions company to hire a Customer Care Support Representative to join their professional, collaborative team in Rochester, NY. You will serve as a key point of contact for customers, coordinating with service technicians and internal teams to ensure requests are handled accurately and efficiently.

The role is contract-to-hire with an hourly rate of $17.00–$18.00 and requires at least 1 year in customer service; it is 100%

Qualifications

• 1 year of experience in customer service, order processing, dispatch, or admin office work.
• Excellent communication skills and professional telephone etiquette.
• Basic computer skills including Microsoft Word and Excel.

Responsibilities

• Process incoming customer requests by phone, email, and other channels.
• Review account history to ensure correct products and quantities.
• Answer questions about orders, supplies, equipment, and service visits.
• Provide updates on orders, shipments, and deliveries.
• Coordinate and dispatch service technicians.
• Maintain customer records and document interactions.
• Handle inquiries with professionalism and empathy.
• Follow up to ensure issues are resolved.

Skills

Customer service experience

Communication skills

Microsoft Word and Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Contract-to-Hire | $17.00–$18.00/hour | Full-Time | Monday–Friday | 100% In-Office

About the Opportunity

TES Staffing is partnering with a well-established national business solutions company to find a Customer Care Support Representative to join their professional, collaborative team.

This is a great opportunity for someone who enjoys helping customers, staying organized, solving problems, and coordinating moving pieces. You’ll serve as a key point of contact for customers while working closely with service technicians and internal teams to make sure requests are handled accurately and efficiently.

If you’re coming from retail, hospitality, banking, healthcare, call center, dispatch, or administrative customer service and are looking to transition into a professional corporate office environment, this could be a great next step.

Why You'll Love This Opportunity

• Contract-to-hire with long-term career potential
• $17.00–$18.00/hour
• 100% in-office position in a professional corporate environment
• Supportive leadership and collaborative team
• Opportunity to build valuable customer service, order processing, dispatch, and corporate office experience
• A role where you can make an impact while maintaining a healthy work-life balance

What You'll Do

As a Customer Care Support Representative, you’ll help ensure customers receive prompt, professional, and accurate support. You’ll manage incoming requests, coordinate service activity, and work with internal teams to resolve issues.

Responsibilities include:

• Process incoming customer supply and service requests by phone, email, fax, and other established methods
• Review customer account history and usage to help ensure appropriate products and quantities are shipped
• Answer customer questions regarding orders, supplies, equipment, service visits, shipments, and product issues
• Provide customers with updates regarding orders, shipments, and deliveries
• Coordinate and dispatch Service Technicians according to established procedures
• Ensure customer calls and requests are addressed and returned in a timely manner
• Handle customer questions, complaints, and concerns with professionalism, patience, and empathy
• Perform routine account troubleshooting and assist with resolving customer issues
• Maintain and update customer accounts, records, and internal systems
• Track and update orders, including shipping and transit information
• Accurately document customer interactions, service activity, and resolutions
• Monitor supply requests and account usage to help ensure accurate fulfillment
• Perform other related duties as assigned

What We're Looking For

You'll be successful in this role if you have:

• High School Diploma or GED
• At least 1 year of experience in customer service, order processing, account support, dispatch, or administrative office work
• Excellent communication skills and professional telephone etiquette
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and a customer-focused mindset
• Basic working knowledge of Microsoft Word and Excel
• A positive attitude and willingness to learn

Who This Role Is Perfect For

This could be a great fit if you:

• Have customer service experience and want to move into a professional corporate office
• Enjoy staying organized and coordinating schedules, orders, or service requests
• Are comfortable communicating with customers over the phone and email
• Want a stable Monday–Friday position with long-term potential
• Are looking for an opportunity to develop your professional skills and grow with a company

If you're dependable, organized, customer-focused, and ready to take the next step in your career, we'd love to hear from you!