Customer Care Support Manager

BrightStar Care; Knoxville (TN); On-site; USD 32,000 - 40,000; Full time

Job summary

BrightStar Care is seeking an experienced, self-motivated Customer Service Representative to support scheduling, recruiting, and field operations from the Knoxville office. The role involves clerical duties, software use, and excellent communication to coordinate home care staffing.

Primary duties are office-based with potential field work. Must have a HS diploma or GED, and at least 6 months of in-home care experience, plus valid license and insurance in some cases.

Qualifications

• Must be proficient with MS Office (Outlook/Excel/Word).
• Excellent communication and problem-solving skills required.
• Experience coordinating scheduling and recruiting tasks in an office setting.

Responsibilities

• Schedule and coordinate recruiting activities in the office.
• Provide field support as needed for BrightStarCare programs.
• Assist with general clerical duties and document management.
• Communicate clearly with team to ensure timely staffing for home care visits.

Skills

MS Office

Outlook

Excel

Word

Communication

Teamwork

Recruitment

Scheduling

Education

High School diploma or GED

Tools

BrightStar software

Smartphone proficiency

Job description

BrightStar Care is looking for an experienced, mature individual who is self-motivated & able to work with a team and independently.

Position

Able to work as a Customer Service Representative

Position Description

Scheduling & Recruiting work in the office, Field Support

Note

Primary role will be in the office duties with the ability to be in the field if needed.

Hours

Weekly daytime hours 9-4pm

Key Roles

Computer efficient with Microsoft Outlook, Excel and Word. Able to learn & master BrightStar's software system. Excellent Communication skills. Able to problem solve. Able to recruit, interview and hire for programs. Able to schedule medical staff for Home Care visits. Ability to complete general clerical duties timely.

Requirements

• Valid Driver's license
• Current Auto Insurance
• Having a 15-20 minute commute to the BrightStar Office is preferred
• Must have High School diploma or equivalent (GED)
• Must have at least 6 months in-home care experience
• Must be able to work in a team setting and/or independently
• Must have good organizational skills
• Must have good speaking skills
• Must be good with computers and smart-phone skills
• Basic Medical terminology helpful, but not required