Home Health Scheduler

BrightStar Care; Bluffton (SC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

PTO

Free Training

RN Oversight

Weekly pay

Mobile time tracking

Joint Commission accredited

Job summary

BrightStar Care is seeking a Customer Care Manager in Bluffton, SC. You will oversee client relations, scheduling, billing, and care coverage with RN oversight and a focus on quality and compliance.

Responsibilities include managing intake, developing organizational goals, and supervising field personnel to ensure safe, continuous care. Strong MS Office, HIPAA awareness, and driver’s license are required.

Qualifications

• High School Diploma required; Associate degree preferred.
• CPR Certification.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Flexibility and good time management skills are a must.
• Minimum of 2 years’ experience as Customer Care Manager or managing customer service in a healthcare office.
• Knowledge of HIPAA and healthcare office regulations.
• Excellent organization, planning, and project management skills.
• Valid driver’s license with proof of auto insurance.

Responsibilities

• Manage customer care procedures and serve as primary contact for client relations.
• Schedule staff and ensure proper care coverage; minimize non-billed overtime.

Skills

Time management

Organization

Project management

Flexibility

Education

High School Diploma

Associate degree

Tools

MS Office

Job description

Are you looking for a home care job where you can make a difference in people’s lives? We are proud to offer you the opportunity to pursue your passion at your own level. Come work for us and see how BrightStar Care employees uphold A Higher Standard.

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:

We Offer !

• Generous Paid Time-Off Plans
• Free Training
• Part of a team with RN Oversight
• Enterprise Champion for Quality 8 YEARS RUNNING!
• Mobile shift access
• Weekly pay w/ direct deposit
• Mobile time tracking and care notes, employees can easily clock in and out for work right from a mobile device. Online or offline

Over 95%ofBrightStar Care locations are Joint Commission accredited or in process!

Responsibilities

• Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
• Billing and coding management
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
• Assists in the development of organization goals and agency performance improvement activities
• Administers agency policies and procedures
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
• Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
• Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state and federal laws
• Assures compliance with all local, state and federal laws

Requirements

• High School Diploma required, Associate
• CPR Certification
• Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
• Flexibility and good time management skills A MUST
• Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
• Excellent organization, planning, and project management skills.
• Valid driver’s license; valid state required proof of auto insurance.
• Transportation to meet the needs of position and scope of job responsibilities.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.