Customer Care Agent

Star Group; Pennsylvania; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Full-time benefits

Job summary

Star Group is seeking a Customer Care Agent to handle inbound and outbound calls from an established customer base, providing consultation on pricing, service plans and billing issues. You will use strong communication and problem-solving skills to deliver exceptional service.

In this full-time role in Newtown, PA, you will be empowered to help customers, identify opportunities, and collaborate with other departments to ensure timely resolutions. Competitive compensation and benefits are offered.

Qualifications

• 1-2 years in a customer-facing role; prior customer service experience preferred.
• Ability to work well in a fast-paced environment.
• Excellent verbal and written communication and active listening skills.

Responsibilities

• Handle inbound and outbound calls from an established customer base.
• Provide consultation on pricing, service plans and billing issues.
• Identify and act on potential sales opportunities and upsell when appropriate.
• Assist with customer retention and problem resolution.
• Coordinate with other departments to ensure timely issue resolution.
• Negotiate pricing and plan payments within company guidelines.

Skills

Customer service experience

Telephone skills

Troubleshooting

Computer proficiency

Flexibility

Education

High School Diploma or Equivalent

Job description

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Care Agent. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Responsibilities:
As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include:

• Preparing account changes
• Troubleshooting and resolving customer issues
• Identifying and acting upon potential new sales opportunities
• Assisting with customer retention
• Working with other departments to ensure timely resolution of customer issues
• Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Requirements:

As a Customer Care Agent, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

• High School Diploma or Equivalent
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Ability to work well in a fast paced environment
• Excellent telephone skills
• Strong troubleshooting abilities
• Computer proficient
• Must be flexible for weekday and weekend shifts

As a Customer Care Agent, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage (F/T staff)
• Retirement Savings

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

Posting Location

Newtown, PA

Position Type

Full Time - Regular