Customer Care & Order Specialist (Bilingual Preferred)

Bedrosians Tile and Stone; Boise (ID); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Bedrosians Tile and Stone is seeking a Customer Service Representative in Boise, Idaho. You will assist diverse customer segments, provide product information, process orders, and quote freight while ensuring accurate entry and timely follow-up.

You will be the liaison between Bedrosians and customers, maintaining a positive, proactive mindset and delivering solutions with attention to detail. This on-site role emphasizes teamwork and exceptional service standards.

Qualifications

• High School diploma or equivalent.
• Strong email and computer skills.
• Positive, customer-focused attitude.
• Excellent and professional phone skills.
• Excellent verbal English communication skills.
• Detail-oriented.
• Self-motivated and proactive; willing to take the extra step.
• Demonstrate integrity, professionalism, and perseverance.
• Possess a flexible work schedule.
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus.
• Bi-lingual in Spanish a plus.

Responsabilités

• Greet and assist customers with selections and follow-through on their orders.
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures.
• Answer phone inquiries including over the phone orders.
• Assist with stock checks, pricing, freight quotes and processing orders.
• Process P/O's and receivings for product lines.
• Develop basic understanding of design and color.
• Resolve customer service issues.
• Multitask and prioritize work through effective time management.
• Maintain a neat and organized workspace.
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• In smaller locations, duties may crossover with Warehouse Associate or Showroom Sales.

Connaissances

Customer service

Phone communication

Email correspondence

Detail oriented

Time management

Bilingual Spanish

Proactive

Integrity

Flexibility

English communication

Formation

High School Diploma

Outils

Microsoft Office

CRM software

Description du poste

Bedrosians Tile and Stone is seeking a Customer Service Representative in Boise, Idaho. You will assist diverse customer segments, provide product information, process orders, and quote freight while ensuring accurate entry and timely follow-up.

You will be the liaison between Bedrosians and customers, maintaining a positive, proactive mindset and delivering solutions with attention to detail. This on-site role emphasizes teamwork and exceptional service standards.