Customer Care Specialist — Team-Driven Support

Shugarman's Bath; San Diego (CA); On-site; USD 57,308,000 - 74,501,000; Full time

Benefits offered by this job

Medical insurance

Dental, vision, life insurance

401(k) after 90 days

Paid vacation

Paid sick time

Job summary

Shugarman’s Bath is seeking a Customer Care Support team member to help keep customer communication organized and ensure timely, professional responses. You will assist with calls, texts, and emails, and coordinate with the Customer Care Coordinator to direct requests to the right department.

The role emphasizes accuracy, teamwork, and a positive customer experience, with full-time hours in a supportive environment in Southern California.

Qualifications

• Previous customer experience required; customer service, hospitality, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Google Workspace.

Responsibilities

• Keep data entry and customer information accurate and up-to-date.
• Answer incoming calls and respond to texts and emails with friendly, professional service.
• Understand customer needs and connect them with the right team.
• Follow up on customer requests to ensure timely completion.
• Share important updates with other departments and celebrate customer experiences.
• Assist with general Customer Care tasks to create a positive team environment.

Skills

Excellent communication

Organized

Multitasking

Reliable

Team player

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

Shugarman’s Bath is seeking a Customer Care Support team member to help keep customer communication organized and ensure timely, professional responses. You will assist with calls, texts, and emails, and coordinate with the Customer Care Coordinator to direct requests to the right department.

The role emphasizes accuracy, teamwork, and a positive customer experience, with full-time hours in a supportive environment in Southern California.