Customer Service Specialist

Roylo Partners; Tampa (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

Roylo Partners is seeking a Customer Service Specialist in Tampa, FL to support customers through daily interactions. You’ll answer questions, understand needs, provide accurate information, and coordinate with internal teams to ensure requests are handled properly.

The role emphasizes clear communication, organization, and following through on customer requests from start to finish. Training will be provided on our systems and processes.

Qualifications

• Clear communication and professional demeanor.
• Attention to detail and accurate record-keeping.
• Ability to schedule and coordinate customer follow-ups.

Responsibilities

• Answer questions via phone, email, and other channels.
• Understand customer needs and provide appropriate information.
• Explain products, services, and account details.
• Coordinate with internal teams to resolve requests.
• Update customer records and document interactions accurately.
• Schedule appointments and follow-ups.
• Monitor open requests and provide updates to customers.
• Escalate issues when needed.
• Prepare basic customer service reports.

Skills

Clear communication

Attention to detail

Professional demeanor

Scheduling

Tools

CRM software

Microsoft Office

Scheduling software

Job description

We’re looking for a Customer Service Specialist to support customers throughout their day-to-day interactions with the business. You’ll answer questions, understand customer needs, provide accurate information, and coordinate with internal teams to make sure requests are handled properly.

This role would suit someone who communicates well, stays organized, and takes pride in following through on customer requests from start to finish.

A typical week could involve:

Responding to customer questions by phone, email, and other communication channels

Understanding customer needs and providing appropriate information

Explaining products, services, processes, and account details

Following up on customer requests and outstanding issues

Updating customer records and documenting interactions accurately

Coordinating with internal teams to resolve customer requirements

Scheduling appointments and arranging customer follow-ups

Monitoring open requests and communicating updates to customers

Handling routine concerns and escalating issues when additional support is needed

Preparing basic customer service reports and updates

Identifying recurring customer questions or service issues

Following established customer service procedures and company standards

Previous experience in customer service, call centers, reception, retail, hospitality, administration, sales support, or client-facing roles is helpful, but training will be provided on our systems and processes.

You’ll need clear communication skills, good attention to detail, basic computer confidence, and the ability to remain professional when handling different types of customer requests.

Experience with CRM systems, customer records, scheduling, Microsoft Office, or similar workplace tools is helpful.

Training will be provided on company systems, procedures, and customer service processes.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable law.