Customer Care Specialist: Spare Parts & Solutions

TLD; Windsor (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

TLD Spare Parts America is seeking a Customer Care Representative to support customers with spare parts needs, pricing, and order management. You will identify parts, provide technical support, and coordinate with a global network to ensure fast, reliable service.

In this role, you’ll build strong customer relationships, respond to inquiries quickly, and help drive sales growth within your portfolio while maintaining organized records and professional communication.

Qualifications

• Minimum 1 year of customer service experience.
• Strong verbal and written communication skills.
• Ability to communicate professionally with customers.
• Ability to explain information clearly, both verbally and in writing.
• Strong interpersonal skills and ability to work in a team.
• Ability to stay organized while handling multiple requests.

Responsibilities

• Manage customer accounts and spare parts needs as assigned by the Spare Parts Hubs Manager.
• Communicate with customers, respond promptly, and promote products.
• Build strong customer relationships and support sales growth within your portfolio.
• Process customer quote requests via email, phone, and other channels.
• Assist customers with parts identification and technical searches.
• Coordinate with the technical team and keep customers informed.
• Process orders in the ERP system and coordinate shipments.
• Track order status and assist with troubleshooting and follow-up.
• Support inventory planning by identifying regional stocking needs.
• Maintain accurate notes and organization while prioritizing tasks.
• Collaborate with colleagues across specialties and stay customer-focused.

Skills

Customer service

Communication skills

Teamwork

Organized

Problem solving

Customer relationship management

Job description

TLD Spare Parts America is seeking a Customer Care Representative to support customers with spare parts needs, pricing, and order management. You will identify parts, provide technical support, and coordinate with a global network to ensure fast, reliable service.

In this role, you’ll build strong customer relationships, respond to inquiries quickly, and help drive sales growth within your portfolio while maintaining organized records and professional communication.