Customer Care Representative

TLD; Windsor (CT); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

TLD Spare Parts America is seeking a Customer Care Representative to support customers with spare parts needs, pricing, and order management. You will identify parts, provide technical support, and coordinate with a global network to ensure fast, reliable service.

In this role, you’ll build strong customer relationships, respond to inquiries quickly, and help drive sales growth within your portfolio while maintaining organized records and professional communication.

Qualifications

• Minimum 1 year of customer service experience.
• Strong verbal and written communication skills.
• Ability to communicate professionally with customers.
• Ability to explain information clearly, both verbally and in writing.
• Strong interpersonal skills and ability to work in a team.
• Ability to stay organized while handling multiple requests.

Responsabilités

• Manage customer accounts and spare parts needs as assigned by the Spare Parts Hubs Manager.
• Communicate with customers, respond promptly, and promote products.
• Build strong customer relationships and support sales growth within your portfolio.
• Process customer quote requests via email, phone, and other channels.
• Assist customers with parts identification and technical searches.
• Coordinate with the technical team and keep customers informed.
• Process orders in the ERP system and coordinate shipments.
• Track order status and assist with troubleshooting and follow-up.
• Support inventory planning by identifying regional stocking needs.
• Maintain accurate notes and organization while prioritizing tasks.
• Collaborate with colleagues across specialties and stay customer-focused.

Connaissances

Customer service

Communication skills

Teamwork

Organized

Problem solving

Customer relationship management

Description du poste

Do you enjoy helping customers solve problems, building strong relationships, and finding solutions that make a real impact?

TLD Spare Parts America is looking for a Customer Care Representative to join our growing team. In this role, you'll work directly with customers to support their spare parts needs while serving as a trusted resource for parts identification, availability, pricing, order management, and technical support.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys interacting with customers, stays highly organized, and takes pride in delivering an exceptional customer experience.

Why Join TLD Spare Parts America?

At TLD, you'll be part of an international, collaborative team that works together to support customers around the world.

Our team is customer-driven and committed to excellence. We take pride in going above and beyond to help customers receive the parts they need as quickly as possible by leveraging our global network of warehouses, suppliers, and logistics partners.

If you enjoy problem-solving, customer interaction, teamwork, and making a direct impact on customer satisfaction and business growth, we'd love to hear from you.

What You’ll Do

• Manage customer accounts and spare parts needs as assigned by the Spare Parts Hubs Manager.
• Communicate directly with customers, respond to inquiries promptly, and proactively promote our products.
• Build strong customer relationships and support sales growth within your assigned portfolio.
• Process customer quote requests through our quotation module (SPQ) received through email, phone, and other channels.
• Assist customers with parts identification and technical parts searches.
• Partner with our technical team when additional support is needed and keep customers informed throughout the process.
• Process orders in our ERP system and coordinate shipments in accordance with company procedures.
• Track and communicate order status while assisting customers with troubleshooting and follow-up.
• Support inventory planning efforts by helping identify regional stocking needs based on customer demand.
• Prioritize daily activities and projects while maintaining accurate notes and organization.
• Collaborate with colleagues across specialties and contribute to a supportive team environment.
• Remain flexible, adaptable, and customer-focused while managing multiple priorities.
• Maintain professionalism and effective communication when working under pressure.

What We’re Looking For

• Minimum of 1 year of customer service experience
• Strong verbal and written communication skills
• Ability to communicate professionally and effectively with customers
• Ability to explain information clearly and confidently, both verbally and in writing
• Strong interpersonal skills and the ability to work effectively as part of a team
• Ability to stay organized while managing multiple customer requests, priorities, and responsibilities

Success in This Role

• Customer-focused and responsive
• Organized and detail-oriented
• Comfortable multitasking in a fast-paced environment
• Team players who enjoy helping both customers and colleagues
• Solution-oriented and proactive when challenges arise

TLD is committed to protecting the confidentiality, integrity, and availability of its information assets in alignment with ISO 27001. All employees are required to follow information security policies, safeguard company data and systems, and promptly report any suspected security incidents or violations.