Customer Care Specialist

Journeyfront, Inc.; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

ClearSource is seeking a Customer Care Specialist to assist customers with product inquiries and troubleshoot issues using a robust knowledge base. You will diagnose problems, deliver timely solutions, and ensure each interaction is handled with patience and care.

Working closely with your Team Lead, you will aim to meet KPIs such as CSAT, schedule adherence, and service levels while continually improving through coaching and feedback to provide an exceptional customer experience.

Qualifications

• High school diploma (or equivalent).
• 1+ year of experience in a call center or customer support role.
• Experience with troubleshooting or problem-solving, preferably with technology or smart devices.
• Strong English communication skills (C2+ or higher).
• A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions.

Responsibilities

• Assist customers with inquiries about product features and troubleshooting issues.
• Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills using an extensive knowledge base.
• Ensure each interaction is handled with patience and care, making the customer feel valued.
• Work closely with your Team Lead to meet KPIs, such as schedule adherence, CSAT, and service levels.
• Continuously improve your skills through coaching and feedback to deliver an excellent customer experience.

Skills

Customer-first

Active listening

Problem solving

English proficiency

Education

High School Diploma or equivalent

Job description

Problem-Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - and be the superhero our client's customers need!

What you will do as a Customer Care Specialist

• Assist customers with inquiries about product features andtroubleshooting issues.
• Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills while using an extensive knowledge base.
• Ensure each interaction is handled with patience and care, making the customer feel valued.
• Work closely with your Team Lead to meet Key Performance Indicators (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels.
• Continuously improve your skills through coaching and feedback to deliver an excellent customer experience.

What We're Looking For

• High school diploma (or equivalent).
• 1+ year of experience in a call center or customer support role.
• Experience with troubleshooting or problem-solving, preferably with technology or smart devices.
• Strong English communication skills (C2+ or higher).
• A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions.

Why ClearSource?

ClearSource is a global BPO with a core purpose of "Making Lives Better" - the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, join our team!!