Customer Care Specialist: Scheduling & Service Expert Bonus

Wisler Plumbing, Heating, Cooling, & Electric; Rocky Mount (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Bonus & Commission Opportunities

Job summary

Wisler Plumbing, Heating, Cooling, & Electric is seeking a Customer Care Representative in Rocky Mount, VA. You will handle inbound calls, schedule service appointments, and enter customer details accurately to ensure smooth service delivery.

Join a fast-paced team where calm under pressure and clear communication matter. Expect hourly pay with bonus opportunities and a focus on achieving an 85% booking rate and productive coordination with dispatchers and field techs.

Responsibilities

• Answering incoming calls from prospective and existing customers and helping turn those conversations into scheduled appointments.
• Making outbound calls to schedule maintenance, service agreement, and follow-up visits.
• Responding promptly to voicemails, emails, internet leads, internal requests, and customer chats.
• Scheduling appointments for our sales, service, plumbing, drain, water treatment, electrical, and HVAC teams.
• Managing the daily call schedule and working closely with dispatchers and technicians to maximize productivity.
• Staying aware of dispatch flow and proactively identifying scheduling conflicts or opportunities.
• Accurately documenting customer communications, concerns, and follow-up activities in the customer's account.
• Following up with customers by sending estimates, addressing concerns, and completing other requested communications.
• Listening carefully to customer concerns and making sure unhappy customers receive appropriate attention and follow-through.
• Making memorable follow-up calls to customers after their service when needed.
• Staying knowledgeable about Wisler's services and offerings so you can confidently help customers find the right solution.

Job description

Wisler Plumbing, Heating, Cooling, & Electric is seeking a Customer Care Representative in Rocky Mount, VA. You will handle inbound calls, schedule service appointments, and enter customer details accurately to ensure smooth service delivery.

Join a fast-paced team where calm under pressure and clear communication matter. Expect hourly pay with bonus opportunities and a focus on achieving an 85% booking rate and productive coordination with dispatchers and field techs.