Customer Care Specialist - Salesforce & SAP Focus

LaSalle Network; Addison (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Vacation

Sick and Holidays

401k plan with matching

Health, Vision, and Dental coverage

Job summary

LaSalle Network is seeking a Customer Service Representative in Addison, IL to handle inquiries by phone, email, and chat, and to process orders, returns, and exchanges using Salesforce and SAP. The role emphasizes accuracy in updating customer records and collaboration with internal teams to resolve issues.

Ideal candidates have 1-2 years of customer service experience, strong communication skills, and excellent attention to detail.

Qualifications

• 1-2 years of customer service experience.
• Familiarity with Salesforce and SAP (preferred, but training can be provided).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Process orders, returns, and exchanges accurately using Salesforce and SAP.
• Maintain and update customer records with attention to detail.
• Troubleshoot customer concerns and collaborate with internal teams to resolve issues.
• Ensure customer satisfaction by providing clear and effective communication.
• Support additional administrative and customer service-related tasks as needed.

Skills

Customer service experience

Attention to detail

Communication skills

Tools

Salesforce

SAP

Job description

LaSalle Network is seeking a Customer Service Representative in Addison, IL to handle inquiries by phone, email, and chat, and to process orders, returns, and exchanges using Salesforce and SAP. The role emphasizes accuracy in updating customer records and collaboration with internal teams to resolve issues.

Ideal candidates have 1-2 years of customer service experience, strong communication skills, and excellent attention to detail.