Customer Service Specialist

Hydrogen Group; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Hydrogen Group is seeking a detail-oriented Customer Operations professional for a 5-month contract in San Diego. You will process orders, billing adjustments, credits, and related transactions, while supporting internal stakeholders and external customers.

You will work with SAP and Salesforce, analyze data in Excel, and maintain accurate records. Strong communication and organizational skills are essential in a fast-paced environment.

Qualifications

• Minimum of 2 years in customer support or order management.
• Experience with CRM/ERP systems (Salesforce, SAP).
• Strong verbal and written communication and attention to detail.
• Ability to work independently and within a team.

Responsibilities

• Process customer orders, credits, rebills, billing adjustments, and related transactions.
• Support regional and country-specific business requirements as assigned.
• Provide inquiry and email support to internal stakeholders and external customers.
• Collaborate cross-functionally to meet business requirements and timelines.
• Proactively communicate risks, issues, and status updates to stakeholders.
• Maintain accurate records of customer interactions and follow-up activities.
• Perform validations in SAP ERP and Excel reports as assigned.
• Escalate issues when needed and engage management for timely resolution.
• Communicate resolutions and next steps clearly to customers and partners.
• Apply established policies and business practices to inform actions.

Skills

Customer support

Order management

Billing adjustments

Operations support

Communication skills

Team collaboration

Deadline-driven

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

SAP

Excel

Job description

Duration: 5-month contract

Job Summary

This position supports customer and business operations by processing orders, billing adjustments, credits, and related transactions while providing responsive support to internal stakeholders and external customers. The role requires strong attention to detail, communication skills, and experience working with enterprise systems such as SAP and Salesforce.

Key Responsibilities

• Process customer orders, credits, rebills, billing adjustments, and related review or release transactions.
• Support customer, regional, and country-specific business requirements as assigned.
• Provide inquiry and email support to internal stakeholders and external customers, ensuring requests are addressed promptly, accurately, and professionally.
• Collaborate cross-functionally to ensure business requirements and timeline commitments are met.
• Proactively communicate issues, risks, roadblocks, and status updates to appropriate stakeholders and leadership.
• Manage case assignments and maintain accurate records of customer interactions, inquiries, resolutions, and follow-up activities.
• Perform and document validations within SAP ERP and Excel reports as assigned.
• Exercise sound judgment to identify issues requiring escalation and engage appropriate teams or management to ensure timely resolution.
• Clearly communicate resolutions, recommendations, and next steps to customers and internal partners.
• Apply established policies, procedures, and business practices to make informed decisions and determine appropriate actions.

Education

• Bachelor's degree or equivalent work experience.

Skills & Experience

• Minimum of 2 years of experience in customer support, order management, billing adjustments, operations support, or a related field.
• Exceptional verbal and written communication skills.
• Demonstrated ability to communicate information clearly and effectively to diverse audiences.
• Proficiency with Microsoft Office applications and enterprise systems, including CRM and ERP platforms such as Salesforce (SFDC) and SAP.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining accuracy and productivity.
• Proven ability to exercise sound judgement, resolve issues independently, and elevate matters appropriately when necessary.
• Ability to work both independently and collaboratively within a team-oriented environment.
• Experience working in a fast-paced, deadline-driven environment.