Customer Support Specialist - Tech & Order Help

Apple; Frankfort (KY); Remote; USD 23,419 - 31,684; Full time

Job summary

Apple seeks friendly, service-minded individuals in Frankfort, USA to provide customer support via phone or chat and help customers with order questions, changes, and product information.

Translate technical terms into plain language, stay current on product changes, and use multiple sources to ensure accurate answers; set expectations to deliver a positive experience, including timelines for delivery and policies on billing, returns, and refunds.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Excellent verbal and written communication skills.
• Ability to work in cross-functional teams and adapt quickly.
• Strong problem-solving and data interpretation abilities.
• Accurate typing with speed and precision.

Responsibilities

• Provide phone or chat support to customers with order questions or changes.
• Translate technical terms into plain language for clear customer understanding.
• Use multiple information sources to stay up-to-date on product capabilities and policies.
• Set clear expectations with customers to ensure a positive experience.

Skills

Troubleshooting

Ambiguity tolerance

Clear communication

Customer focus

Team player

Attention to detail

Data entry

Typing speed

Technical aptitude

Go-to-work schedule

Education

Bachelor's degree

Job description

Apple seeks friendly, service-minded individuals in Frankfort, USA to provide customer support via phone or chat and help customers with order questions, changes, and product information.

Translate technical terms into plain language, stay current on product changes, and use multiple sources to ensure accurate answers; set expectations to deliver a positive experience, including timelines for delivery and policies on billing, returns, and refunds.