Customer Care Specialist - Remote/Onsite

SD Wheel Corp.; Northern (KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

SD Wheel Corp. is seeking a Customer Service Representative to act as liaison, provide information on products and services, and resolve customer issues with accuracy and empathy. The role requires clear communication and a patient, proactive approach.

You will handle inquiries via phone, email, and social channels, follow standard service procedures, and aim to exceed quality and response metrics. This on-site role includes a 30-day training period with some weekend hours.

Qualifications

• Ability to work independently and as part of a team.
• Clear verbal and written communication skills.
• Problem solving and decision-making abilities.

Responsibilities

• Complete and fulfill job duties/tasks with minimal supervision.
• Follow standard service operations and customer requests. May need occasional guidance to accurately resolve detailed requests.
• Complete stat sheet/checklist daily.
• Communicate with customers, while fulfilling requests/resolving issues/processing returns/etc.
• Respond to social media comments or posts to our page.
• Go the extra mile to engage with customers.
• Exceed Enterprise efficiency and quality metrics (quality, speed, accuracy, productivity).

Skills

Communication

Customer Focus

Teamwork

Education

High School Diploma

Job description

SD Wheel Corp. is seeking a Customer Service Representative to act as liaison, provide information on products and services, and resolve customer issues with accuracy and empathy. The role requires clear communication and a patient, proactive approach.

You will handle inquiries via phone, email, and social channels, follow standard service procedures, and aim to exceed quality and response metrics. This on-site role includes a 30-day training period with some weekend hours.