Customer Service Pro | Remote & Onsite Support

Sd-Wheel-; Town of Wrightstown (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Sd-Wheel- is seeking a Customer Service Representative to act as liaison, provide information on products and services, and resolve customer issues with accuracy and efficiency. The role reports to the Lead in the Customer Service department.

This full-time, non-exempt position is onsite with a 30-day training period and some remote work during training. Candidates should have 1+ year of customer service experience and strong communication, problem solving, and attention to detail.

Qualifications

• Experience, knowledge and skills will be assessed and determine level of role.
• Education: High School Graduate or General Educational Degree.

Responsibilities

• Complete and fulfill job duties/tasks with minimal supervision.
• Follow standard service operations and customer requests, with occasional guidance to resolve detailed requests.
• Complete stat sheet/checklist daily.
• Communicate with customers, while fulfilling requests/resolving issues/processing returns.
• Respond to social media comments or posts to our page.
• Go the extra mile to engage with customers.
• Exceed Enterprise efficiency and quality metrics (quality, speed, accuracy, productivity).
• When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Skills

Independent work

Team player

Creativity

Customer focus

Problem solving

Attention to detail

Communication

Education

High School Diploma or GED

Job description

Sd-Wheel- is seeking a Customer Service Representative to act as liaison, provide information on products and services, and resolve customer issues with accuracy and efficiency. The role reports to the Lead in the Customer Service department.

This full-time, non-exempt position is onsite with a 30-day training period and some remote work during training. Candidates should have 1+ year of customer service experience and strong communication, problem solving, and attention to detail.