Customer Care Specialist - Quick Resolutions & Orders

Abbott-Label; Mesa (AZ); On-site; USD 35,000 - 52,000; Full time

Job summary

Abbott-Label in AZ is seeking a Customer Service Representative to act as the liaison between customers and the Production Team. You will address inquiries, collect orders, and help ensure product information is accurate and up to date.

The role requires strong communication, multitasking in a fast-paced environment, and the ability to type quickly. Experience in printing or similar industries is a plus, and high school diploma is required.

Qualifications

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when beyond knowledge, forwards to the lead or manager.
• Ensures appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Routes questions beyond knowledge to the lead or manager.
• Resolves customer problems and concerns.
• Maintains customer accounts and records of interactions.
• Performs other related duties as assigned.

Skills

Communication

Active listening

Customer service

Typing 30 WPM

Math skills

Ruler skills

Multi-tasking

Detail oriented

Analytical

Education

High school diploma or equivalent

2+ years customer service/receptionist experience

Tools

Computer skills

Job description

Abbott-Label in AZ is seeking a Customer Service Representative to act as the liaison between customers and the Production Team. You will address inquiries, collect orders, and help ensure product information is accurate and up to date.

The role requires strong communication, multitasking in a fast-paced environment, and the ability to type quickly. Experience in printing or similar industries is a plus, and high school diploma is required.