Customer Service Representative - AZ

Abbott-Label; Mesa (AZ); On-site; USD 35,000 - 52,000; Full time

Job summary

Abbott-Label in AZ is seeking a Customer Service Representative to act as the liaison between customers and the Production Team. You will address inquiries, collect orders, and help ensure product information is accurate and up to date.

The role requires strong communication, multitasking in a fast-paced environment, and the ability to type quickly. Experience in printing or similar industries is a plus, and high school diploma is required.

Qualifications

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when beyond knowledge, forwards to the lead or manager.
• Ensures appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Routes questions beyond knowledge to the lead or manager.
• Resolves customer problems and concerns.
• Maintains customer accounts and records of interactions.
• Performs other related duties as assigned.

Skills

Communication

Active listening

Customer service

Typing 30 WPM

Math skills

Ruler skills

Multi-tasking

Detail oriented

Analytical

Education

High school diploma or equivalent

2+ years customer service/receptionist experience

Tools

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - AZ

Job Summary:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. Our Customer Service Representatives are the liaison between our customers and the Production Team. The role requires the ability to understand the various applications and needs of our customers’ requirements. Labels are simple, but there is a wide application for our products.

Supervisory Responsibilities :

• None

Duties/Responsibilities :

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned lead or manager.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills /Abilities :

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must be able to type at least 30 WPM.
• Math and Ruler Skills.
• Ability to multi-task and handle multiple projects in fast-paced environment.
• Details oriented and analytical.

Education and Experience:

• High school diploma or equivalent.
• 2+ Years Customer Service/Receptionist experience required.
• Order entry experience preferred.
• Experience in printing industry preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.