Customer Care Specialist: Quick, Empathetic Support

QTAS; Quincy (MA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

QTAS in Quincy, MA is seeking a Customer Service Associate to serve as the initial point of contact for clients and customers. You will address inquiries, guide troubleshooting steps, and communicate expected timelines to ensure satisfaction with products and services.

You will escalate unresolved issues to the appropriate internal teams, provide timely updates, and maintain detailed client interaction logs to ensure follow-up and successful resolution while aiming for call handling quotas and

Responsibilities

• Interact with clients to address inquiries and resolve issues to ensure satisfaction with products and services.
• Act as the first point of contact for customers and provide accurate information about troubleshooting and timelines.
• Escalate complaints to appropriate internal teams and ensure timely updates on issue status.
• Maintain client interaction logs and follow up to confirm resolution and customer satisfaction.

Job description

QTAS in Quincy, MA is seeking a Customer Service Associate to serve as the initial point of contact for clients and customers. You will address inquiries, guide troubleshooting steps, and communicate expected timelines to ensure satisfaction with products and services.

You will escalate unresolved issues to the appropriate internal teams, provide timely updates, and maintain detailed client interaction logs to ensure follow-up and successful resolution while aiming for call handling quotas and