Customer Care Specialist — Product & Inquiries

HD Supply Canada, Inc; Phoenix, Northern (AZ, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

HD Supply Canada, Inc. in Phoenix is looking for a customer service associate who will respond to inquiries regarding product selection, services, and issues.

You will develop and maintain knowledge of roughly 20,000 products and three catalogues to help customers choose the right options and resolve questions quickly. Key tasks include handling customer orders and quotations via telephone, email, written and faxed correspondence, following up to ensure service goals are met, promoting

Qualifications

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area.
• Knowledge of 20,000 products and 3 catalogues.

Responsibilities

• Responds to customer orders and quotations via telephone, e-mail, written, and faxed correspondence.
• Performs necessary follow-up to ensure customer service expectations are met.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Resolves customer issues including issuance of credit concessions.
• Refers complex, non-standard problems to supervisor.

Skills

Customer service

Product knowledge

Sales support

Telephone/e-mail inquiries

Problem solving

Education

HS Diploma or GED

Tools

Computerized system

Job description

HD Supply Canada, Inc. in Phoenix is looking for a customer service associate who will respond to inquiries regarding product selection, services, and issues.

You will develop and maintain knowledge of roughly 20,000 products and three catalogues to help customers choose the right options and resolve questions quickly. Key tasks include handling customer orders and quotations via telephone, email, written and faxed correspondence, following up to ensure service goals are met, promoting