Customer Care Associate II - Product Expert & Issue Resolver

HD Supply Canada, Inc; Waukegan (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

HD Supply Canada, Inc is seeking a Customer Care Associate II in Waukegan, IL. This role involves providing exceptional customer service by responding to inquiries about product selection and resolving issues effectively. Associates are expected to have knowledge of 20,000 products and work on sales processes.

Ideal candidates will possess a high school diploma or GED and 2-5 years of experience in a relevant field. Strong customer relationship-building skills are essential, and a commitment to diversity and inclusion is valued.

Qualifications

• 2-5 years of experience in customer service.
• Specialized skills training/certification may be required.

Responsibilities

• Responds to customer order and quotation requests.
• Resolves customer issues including issuance of credit concessions.
• Uses computerized system for tracking and troubleshooting.

Education

HS Diploma or GED

Job description

HD Supply Canada, Inc is seeking a Customer Care Associate II in Waukegan, IL. This role involves providing exceptional customer service by responding to inquiries about product selection and resolving issues effectively. Associates are expected to have knowledge of 20,000 products and work on sales processes.

Ideal candidates will possess a high school diploma or GED and 2-5 years of experience in a relevant field. Strong customer relationship-building skills are essential, and a commitment to diversity and inclusion is valued.