Customer Care Pro: Product & Service Advisor

HD Supply Canada, Inc; Stafford (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

HD Supply Canada, Inc. in Stafford, TX is seeking a Customer Care Associate to handle product inquiries and orders for Redi Carpet. You will maintain knowledge of 20,000 products across 3 catalogues and support sales opportunities with informed recommendations.

The role requires a HS Diploma or GED and 0-2 years of experience. Training is provided; no travel is required; an indoor, comfortable work environment is expected.

Qualifications

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.
• Ability to use computerized systems for information gathering and troubleshooting.

Responsibilities

• Responds to customer order and quotation requests via telephone, e-mail, written, and faxed correspondence within department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Researches and suggests alternative products to customers; increases sales where appropriate.
• Uses computerized tracking system for information gathering and troubleshooting.
• References complex non-standard problems to supervisor.

Skills

Customer service

Communication

Education

HS Diploma or GED

Job description

HD Supply Canada, Inc. in Stafford, TX is seeking a Customer Care Associate to handle product inquiries and orders for Redi Carpet. You will maintain knowledge of 20,000 products across 3 catalogues and support sales opportunities with informed recommendations.

The role requires a HS Diploma or GED and 0-2 years of experience. Training is provided; no travel is required; an indoor, comfortable work environment is expected.