Account Services Specialist: Data, Billing & Customer Care

HD Supply Canada, Inc; Stafford, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

HD Supply Canada, Inc is seeking a detail-oriented accounts and customer data specialist to maintain existing accounts and process new account applications. You will ensure data accuracy and alignment with governance standards while supporting customers via multiple channels.

Responsibilities include maintaining SAP records for billing, shipping, and purchasing, handling inquiries, processing credit applications, and updating shipping and tax information.

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2–5 years of experience in area of responsibility.
• Specialized skills training/certification may be required.

Responsibilities

• Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
• Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
• Serves as the primary point-of-contact for account-related issues.
• Partners with internal teams to resolve customer concerns.
• Processes customer credit applications.
• Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
• Investigates undeliverable shipments.
• Updates shipping information with carriers and in the master record as needed.
• Maintains quality and departmental metrics.

Skills

Customer service

Communication

Data entry

Education

HS Diploma or GED

Specialized skills training

Tools

SAP

Job description

HD Supply Canada, Inc is seeking a detail-oriented accounts and customer data specialist to maintain existing accounts and process new account applications. You will ensure data accuracy and alignment with governance standards while supporting customers via multiple channels.

Responsibilities include maintaining SAP records for billing, shipping, and purchasing, handling inquiries, processing credit applications, and updating shipping and tax information.