Customer Care Specialist - Problem Solver & Communicator

Regency-Management-Services-1; Ashbox (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision coverage

401(k) retirement plan

Employer-paid Life Insurance with opt.

Paid Vacation, PTO, and Holidays

Employee Assistance Program

Employee discounts on furniture, home,

Career advancement opportunities

Job summary

Regency Management Services is hiring a Customer Care Representative to be the trusted voice for our customers. You will handle inquiries across phone, email, and chat, resolving concerns with empathy and efficiency while updating accounts and processing orders.

We value clear communication, a customer-first mindset, and the ability to multitask in a fast-paced environment. Prior call center or customer service experience is preferred but not required.

Qualifications

• Strong communication and interpersonal abilities for customer interactions.
• Problem-solving skills with a customer-first approach.
• Solid time management and multitasking capabilities.
• Proficiency with computers and customer management software.
• Attention to detail and accurate documentation of interactions.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve questions and issues with professionalism and empathy.
• Provide accurate product, policy, and procedure information.
• Process orders, returns, exchanges, and account updates.
• Document interactions accurately in company systems.
• Follow up to ensure complete resolution and satisfaction.
• Collaborate with internal departments to resolve complex concerns.
• Maintain knowledge of products, services, and promotions.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Time management

Positive attitude

Attention to detail

Customer-first mindset

Tools

CRM software

Computer proficiency

Job description

Regency Management Services is hiring a Customer Care Representative to be the trusted voice for our customers. You will handle inquiries across phone, email, and chat, resolving concerns with empathy and efficiency while updating accounts and processing orders.

We value clear communication, a customer-first mindset, and the ability to multitask in a fast-paced environment. Prior call center or customer service experience is preferred but not required.